The OCEAN Dispute and Chargeback Management module tracks issuer and acquirer disputes for debit and credit cards and network adjustments. The module also provides complete dispute cycle support (dispute transactions, fee collections, and funds disbursement). The system stores all of the due dates and customer notifications to maintain a complete historical file on each claim.

Dispute and Chargeback Management System offers predefined business rules for automatic actions and follow-ups.

Functionality

• Defining Dispute Parameters and Messages
• Easy to Follow Dispute Records
• Easy Connection to Original Transactions of Dispute Records
• Memo Management
• File and Exhibit Management
• Effective warning mechanism (deadline control) and automated processes
• User-friendly reporting tool

Benefits

• Single solution for issuers and acquirers
• Full EMV support
• Easy integration wih existing systems
• Automatic chargeback scenario definition
• Log of all actions